Casler Hardware, Inc.
125 N. Jackson St, Jackson, MI 49201

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The flowing is a list of customer comments as we have received them to date.  

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Dear Chuck,

   I'm back in business!  The Dishmaster parts worked just fine!  Although I currently live in the Myrtle Beach, South Carolina area, I have had a Dishmaster in every house I have ever lived in starting in 1951 with my parent's house in Dearborn, MI.  People that come to my home are simply amazed at the Dishmaster, but for me and my family, it is just something that we have always had. I even installed a Dishmaster in my son's home in Alexandria, VA.

   Again, I really appreciate your continued assistance.
 
Ron Wilson

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Hello Folks,

I want to say thank you for taking my order over the phone and shipping
so quickly.
Everything arrived perfectly and your prices were the best anywhere. You
can count on my business every-time I need specific parts for my
flashlights or other items that you carry replacements for.
It is much appreciated to find a business that keeps it's prices lower
then the actual manufacturers prices. The manufacturer prices were just
ridiculous to purchase from.
Keep up the incredible work, you have a customer for life.



Brad Kisela

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Thanks a lot, just sent in the order. Can't wait to finish off my stove with this elusive part. Also, I found your name out on the Chambers Rangers web site through a guy named Chuckie. The site is devoted to restoration and daily use of vintage Chambers stoves. Take it easy .....

 John Austin, London, Ontario, CANADA

 

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I received my order today.  Thank you so much for the quick service!!!  (and for the calendar!)
 
I will definitely be back.  I wish you were in California!  =)
 
Thanks again -
 
Terri

 

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Thank you for my order, everything I order was received. excelent service

Best Regards,

Luis A. Colton
Flamboyan Gardens
Bayamon PR

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Recieved the switch assy for the Mini Mag 2- AA cell this weekend.
I put the AA Maglite back together within a few minutes.
It works once again.  Thank you.
That AA Maglite has been to Bosina and Kosovo, so it's sorta special to me.

Kevin,

Rapid City, South Dakota.

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I called at 4:30 PM Jan 7, 2010 for parts to rebuild my old Dishmaster. Chuck knew what I needed and quickly handled my needs for new washers etc. I found these guys on the internet. On the morning of Jan 9. 2010, I opened my front door and found a little package on my doorstep. I don't know how you did it, Chuck, but all the way from Michigan to Tacoma Washington in one day! That's faster than my company. Thank you man. My Dishmaster is good to go another 5 years.

Jeff McKenzie
Tacoma, WA

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YOU GUYS ARE GREAT THANKS AGAIN FOR FIXING MY MAGS. 1 OF THEM GETS USED VERY MUCH  AT THE MIDAS I WORK AT IN TOLEDO OH.  THE OTHER IS FOR MY HOME USE THEY BY FAR ARE THE BEST FLASHLIGHTS IN THE WORLD COULD NOT WORK OR LIVE WITHOUT MY MAGLIGHTS THANKS AGAIN FOR YOUR QUICK AND HONEST REPAIRS.

SCOTT WILSON

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Dishmaster has been in my life for 59 years. It’s the best product of its kind. And Casler still sells replacement parts.

 

Ross Whitney

 Gig Harbor, WA

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Chuck,

Thank you for your very helpful advice. The troubleshooting page for dishmaster did the trick. Problem solved. Vent tube was plugged and now soap flows freely.

Tim offenhouser
Harbor Springs, Michigan

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Received my order today, Tuesday, April 15.  Thank you for the extremely fast service (2 days).  I look forward to doing much more business with you in the future.

Thanks again,
Bob Boyd


__________________________________________________

MY NAME IS SCOTT WILSON  AND I WOULD LIKE TO THANK CASLER HARWARE FOR THEIR VERY SPEEDY AND  PROMPT REPAIRS ON MY MAGLIGHT FLASHLIGHT IT WAS RETURNED TO ME IN  LESS THAN 7  DAYS AFTER I SHIPPED IT TO YOU FOR REPAIR.YOU ALSO REPAIRED 2 MAGLIGHTS FOR ME LAST  YR THAT I DROPPED OFF AT THE STORE AND YOU HAD THEM BACK TO ME IN MAUMEE OH IN LESS THAN 5 DAYS GREAT SERVICE.

Scott Wilson
Maumee OH
__________________________________________________

Mr, Dickerson,

Thanx for your quick response.

We first learned of your website about a year ago when we purchased a Dishmaster. I must tell you, it was quite a surprise to see Casler on the web. Both my wife and I lived in Jackson many years ago (she went to East Jackson High) and it's nice to see a familiar face. I knew Casler as the place you go when you can't find it anywhere else. It looks like that hasn't changed.

Good to see an old friend again!!

Best regards,

Jud Brouse
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Chuck, Thanks again for your help. Your prices are Great. Beats anything in San Diego by a long shot. Keep carrying those Dishmasters and their parts.

Bob.
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Casler Hardware:
 Just a note to inform you how pleased I am to have found you
on the Internet.  My order was filled and received in a matter of a
few days.........VERY PROMPT!!!  And 2 years ago I had to purchase
the same item locally and paid 30% more than your cost.

    Congratulations on your professional and thorough service!!!!

Gary Pertler
____________________________________________

Thank you so much! I searched all over for a Occidental pro lather drywall pouch for my "lefty" husband. I waited on one company for 5 weeks. I ordered from you all, and it will be here in 2 days!!! Thanks for the quick response. We will for sure use you all again! 
Leatha in Missouri.
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Chuck,

Great job , fixing my Mini Mag, it works like new and looks like new too....

Thank you for doing such a wonderful job...... you all are great.

Thanks again,

Michael S.
Redford TWP. Michigan
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Your web site is very easy and convenient to use. Thank you

Shirley H. S.
Portola Valley, CA
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Thank you very much! I'm thrilled to have found this faucet (Dishmaster) and appreciate that your store carries them ... I'll be back for soap and brush replacements as time (and the faucet) wears on.

Mary Y.
Los Angeles, CA
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Thank you! Finding a site on the internet with a blow-up of my 1/2" Magnum Hole-shooter really saved my butt! Money is real tight right now and the prospect of paying someone to fix my daily workhorse was making me queasy!
I really appreciate the info and how well-organized the site is. I'll be back!

Chris
Malibu Security & Communications
____________________________________________

Thank you for the quick response. I like doing business with your company. Keep up the good work.

Judy
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Nice web site. Easy to navigate. Found the products I needed (I hope!).

Richard S.
Flagstaff, AZ
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Chuck,
Just wanted you to know that the dishmaster arrived today and it is all
in good shape. Thanks so much for getting it to us so promptly. We can now
have water in our kitchen sink again. Thanks,

Bob and Ruth
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Thank you for making these parts (Dishmaster velve stems) available on line.. much appreciated...

DuWayne E.
Copperas Cove, TX
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ONE IN A MILLION!
Just received my order shipment and would like to thank you for the fast
turnaround. I look foreword to doing business with you in the future.

MIKE WESTBROOK---(CENTRAL TEXAS)
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Chuck,

Many thanks for the quick response. You have a great site. $100 (to repair) is a little more than this tool is worth. She's been through the mill and it is probably
better to invest in a new one, with a warranty.
Now, if you happened to have access to a used armature...

Best regards
jk
____________________________________________

Subject: DISHMASTER.

Received part and fixed the problem...I had purchased this "new" never used early '80 Dishmaster from Ebay.. and except for this replacement part not withstanding the "time".. dishmaster is working great.. Goes to show, high quality products; even stored maybe 18 to 20 years hold up to time. The main reason I am writing though .... is to thank you for the calendar... I have not seen a calendar like this in too many years to count...brought back many good memories... Thank you So much..

dottie
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We have a long family history of using Dishmasters and look forward to adding this one to our new kitchen. Thanks-

James B.
Pittsburgh, PA
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Enjoying the one (2000 Dishmaster) I ordered a couple of weeks ago, so I am ordering one for my mom. Thank you for your wonderful and speedy service.

Ann C.
Dickinson, TX
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Thanks for your web site. Have ordered before.

Douglass W.
Charlevoix, MI
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I live south of Boston and my local hardware store couldn't help when I needed a blade clamp for my old Sawzall so I launched Google to find Sawzall parts. Well, I had to laugh because one of the sites it returned was Casler Hardware, where I'd bought the thing 25 years ago. Since I left Jackson I've lived in Illinois, Louisiana, Colorado, Pennsylvania, Florida, Tennessee, and Massachusetts and Casler's is still my model of what a hardware store should be. Keep up the good work.

Craig Fritz
Scituate, MA
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Chuck Dickerson, thanks for your prompt attention. Thanks even more for finding the part for me! Take care.

Fred
Colorado Springs, CO
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Thank you, I love this faucet - this is my third one. We keep moving and the people buying our homes insist that the Dishmaster stay....Hopefully, this will be our last move. Sincerely, Jeanne Freeman

Hardy, AR
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WOULD LIKE TO THANK CHUCK DICKERSON FOR THE QUICK REPLY, AND THANKS FOR BEING ON THE WEB!

DENNIS K.
LAPEER, MI
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Thanks for your quick response, I have been to two local (Milwaukee Tool parts) dealers and could not begin to get the service I found on your site! Thanks.

Michael.
Douglas, WY.
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Thanks, I received the parts and have repaired my Dishmaster and my wife is happy.

Terry L.
Rathdrum, ID
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Gidday Chuck.
The armature arrived safe & well, & it’s up and running again.
Many thanks for your help, I’ve given your advert material to the company I had put it together here in Christchurch.

Regards.

Derek.
Christchurch, New Zealand.
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I received my order # 101*** this morning. I replaced my old M76 Dishmaster with this M2000. Have already installed the new one and it works perfect. Thanks for the fast shipping and fast e-mails answers. Will sure recommend you.
Thanks.

Jim.
Marion, KY.
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Thanks. I have received the switch (for a Milwaukee tool) and installed it the same day.....Works great! I will certainly do business with you again.

Gary.
Clarinda IA.
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Hello:
Thank you for the great service, communication, and website. I received
the order promptly and in good condition.

Sincerely,
Phil C.
Grants Pass, OR
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I recently ordered some parts from your company . I got those parts they were great and so easy thank-you So much.
I will need some parts for my skill saw later I will let you know thanks again.

Phillip
Ekron, KY
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Thank you Chuck, Order came through. I appreciate your help and attentiveness even for my small order. Have a super day.

Les Honson
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Hi Chuck!

Thanks for the quick reply and shipment information! That's great! Seems like a weird Christmas present (the Solaric front panel)...but my mom will be surprised and thrilled! Can't get better than that!

I wish you the best of the holiday season!

Sincerely,
Carolyn Uhri
Sherman Oaks, CA.
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Hi chuck!
The Dishmaster Solaric front panel arrived today just as you had said! Many thanks for the perfect service!

Happy Holidays from L.A.!
Carolyn Uhri
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Thanks much, I have placed my order. I like your web site and the way you handle sourcing parts and making it easy to order.

Steve Powell.
CA
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Thanks for the quick response. I'll keep you folks bookmarked.

Richard
Grand Bay, AL
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I first wanted to thank you for your kindness over the phone and the polite young man who helped me. The Dishmaster came through in good shape. I appreciated you sending me a calendar. It was very thoughtful.

Sincerely.
Mrs. Wilson
____________________________________________

I grew up in Southern California with Dishmasters and imagine my surprise
when my friends in Ohio had never heard of them. I'm building a new house
and the new Dishmaster 2000 is going in my island at the sink - I HAVE to
have a Dishmaster, and you are quite a bit cheaper than a local hardware
store - THANK YOU!!!!!

Kathryn
Pataskala, OH
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I would like to take a moment to thank you for your quick service and the phone call regarding our claim. It used to take up to eight weeks for MagLite to return our warranty claims. It's nice to deal with professionals.

Have a great day
Bradley Burns

Dusty Ducts, Inc.
Air duct cleaning
Melvindale, MI.
____________________________________________

I have received my Dishmaster! Thank you so much!!
Have wanted one for decades!

Marilynn, Molalla, OR.
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Dear Folks,

Thank you so much for your excellent service. I ordered the parts yesterday and they were delivered today! If anyone wants to know about your service, have them just drop me a note.

If you were a seller on ebay I would give you a feedback that would read:
I CAN’T SEE HOW THEY COULD GET ANY BETTER! AN OUTSTANDING BUYING EXPERIENCE!

Thank you again!

Have a great day,
Brent McCoy
Luzerne, MI
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Dear Casler Hardware,

My order arrived yesterday in perfect condition. I have never seen a better packing job. What a pleasure!
Thanks so much.

Best regards,
Bill Potts
Order No. 102362
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My name is Tammy Smith and I ordered a Pro Framer tool belt on November 29, 2004. I just wanted to say my husband was absolutely thrilled with the belt and was VERY pleased with the quality.
I also wanted to say thank-you for your prompt shipping. It got to us in plenty of time for his birthday on December 12th.
Thanks again and Merry Christmas & A Happy Prosperous New Year!!!
Tammy Smith
Carson City, NV
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Chuck
You guys are the greatest, thank you for getting my MagLite back to me so fast.
Thank you for including the step by step instruction sheet on changing the bulb as well. So that is how you replace the bulb.
Have a great holiday, if there is anything I can ever do for you please do not hesitate to call.

Don Eizen
GarageTek of Michigan
248-960-9800
GarageTek.com
"The Worlds Cleanest Garage"
____________________________________________

Got the (Occidental) belt and tape holder today. Thanks for the excellent service and
the quick responses to my many requests!

I'll be back!

Mike McClure
Cornerstone Property Improvement
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I am writing to thank the gentleman in the Maglite service area. I had spent (wasted) a lot of time to find some clips, to mount my lights in my autos. Your employee in the Maglite service area was most helpful. He not only checked on the product but sent it out quite quickly. It is good to know that there are still places that truly provide GREAT customer service.
Respectfully,
Mark Donell
Livonia,Michigan

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Thank you for your quick shipment. I received my order today and I am quite pleased.

Thank you.
David Prinzing

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Dear Casler Hardware Store,

Wow! What service!! When I emailed a question about the CD on my credit card, you emailed an reply right away. I then ordered the Dishmaster 2000 on Friday night Aug 5, after you folks were closed for the day (7 p.m. in Hawaii). So you probably got my order on Saturday, the 6th. Today the package arrived on Aug 10!
Thank you so much - I long ago had a Dishmaster Imperial and loved it.
I wasn't able to find a Dishmaster in Hawaii, so I looked on-line and there
you were. And what great service, too!

Mahalo nui loa. Aloha,
Nola Morgan
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Mr. Dickerson

My order arrived yesterday. (PS1 Nova pump) You guys are great. I'm very pleased with the service I received. Thanks.

Mark Henry.
York, PA.
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Thank You, for wonderful service. I have received my orderd already! All was intact and correct.
I was very suprised to find my maglite parts in the mail box so soon. Shoping on your site was very easy to navigate and all the items I needed were easy to locate. I will most definately recommend your store to every one.

Thank You
Thomas Malafouris
Farmington Hills, Michigan
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I received the order of stove mica sheets on Friday and I'm very pleased
with them - better than I expected. Installed them in my 1890s Baltimore
'Latrobe' stove and they worked perfectly - nice to see the fire burning
clearly again! Thanks!

Brian Jensen
Baltimore, MD
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Just wanted to say thanks for the switch (No. 843156) for my Rockwell Slicer. It was delivered fast and now I am up and running again. Good Job.

Dave Gearhart
Hollsopple, PA
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I’ve been using Mag lights just about everyday for probably 15 years, a very reliable product. Nothing can last without maintenance or repair and the quick turn around you provided should be the benchmark for the rest of the repair centers to shoot for. Great job guys!

Thanks,
Barry Whitehead
Bretton Inspection, Inc.
(Michigan)
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I have owned/used a Mag Lite for several years for work. The switch went bad and it was not charging. I sent it to Casler Hardware in Jackson, MI on 3-20-06. I thought it would take a couple of weeks to get back, however it was fixed and back to me in 2 days. I first bought a MAG lite because it is a high quality product. Know it is great to know that Casler Hardware is an excellent service center. They care about the customer. Several officers on our dept use Mag Lites and they were amazed how fast I got my light fixed and back. Casler will see all the Mag Lites from our dept.

My hat off to Mag and Casler

Thank you
Steve
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Chuck,

Thanks for the great website. In today's word of high gas prices it sure is nice to find it on the net. Keep up the great work.

Best Regards,
Dyke Shaffer
President Mulch-Tech Inc.
___________________________________________

 

My husband really likes his 25+year old 2D cell Maglite flashlight and the repair service from Chuck at Casler Hardware In Jackson MI that is uber imperssive !!!

They received it in Jackson yesterday via our USPS shipment and it was returned all refurbished today!!! Wow!!!

We already own six Maglites but we'll never buy any other brand and spread the word to our friends. My husband says his hard working flashlight has never worked better, and he used it every day as a heavy equipment mechanic.

Thank you very much to Chuck, Casler and Maglite!!!

Hardworking flashlight and husband super happy thanks to a great team.

Thanks for not leaving us in the dark. Chuck shines a bright light on your companies.

Dixon family.

 



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